Return Policy

RETURNS: We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 5 days of the delivery date. To initiate a return, please contact us at nic@mrsweetswi.com to obtain a return authorization. Be sure to include the item's order number, its contents, and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return.

RETURN SHIPPING: Shipping instructions will be included with your return authorization.

ELIGIBLE ITEMS: The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS: Items may be in certain conditions. The following does apply: More than 50% of the item is still together, the item has a clear and visible defect with it, and item is sent back in its original packaging. The condition of the item may be subject to change through Mr. Sweets’ L.L.C discretion.

5. FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

OTHER TERMS AND CONDITIONS: The returning product cannot be fully consumed & must have a clear presence of a problem in order for a refund to be processed. If the product is more than 50% consumed, no refund will be processed for the item. If you have any questions about this return policy, please contact us through email at: nic@mrsweetswi.com