Shipping policy

Shipping Policy

Mr. Sweets LLC

At Mr. Sweets LLC, we take great care to ensure our handcrafted sweets arrive in excellent condition. Due to the perishable and delicate nature of our products, please review the following shipping terms carefully before placing an order.

Shipping Availability

Shipping availability may vary by product and destination. Certain items may be pickup-only or limited to local delivery to ensure quality and freshness.

We reserve the right to decline shipping to locations or under conditions that may compromise product integrity.

Processing Time

Orders are typically processed within 1–3 business days, unless otherwise stated or unless the order is custom or made-to-order.

Custom, limited-edition, or seasonal items may require additional preparation time.

Perishable Item Shipping

Perishable products are shipped using appropriate packaging, which may include insulated materials and cooling elements when necessary. While we take every reasonable precaution, we cannot guarantee condition upon delivery once the shipment is in the carrier’s possession.

Shipping delays caused by the carrier, weather, or unforeseen circumstances are outside our control.

Delivery Responsibility

Once an order has been marked as delivered by the carrier, responsibility for the package transfers to the customer.

Mr. Sweets LLC is not responsible for:

  • Packages left unattended after delivery

  • Theft after delivery

  • Incorrect addresses provided at checkout

  • Delays caused by the shipping carrier

  • Quality degradation due to heat, cold, or delayed retrieval

We strongly recommend shipping to an address where the package can be promptly received.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package size and weight

  • Shipping method selected

Shipping fees are non-refundable.

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be subject to:

  • Additional shipping fees

  • No refund or replacement, especially for perishable items

Weather & Seasonal Considerations

Extreme temperatures may affect product quality. Mr. Sweets LLC reserves the right to:

  • Delay shipment for quality and safety reasons

  • Substitute shipping methods

  • Recommend alternative delivery options

Lost or Damaged Shipments

If a shipment arrives damaged:

  • Notify us within 24 hours of delivery

  • Provide photos of the packaging and contents

  • Retain all packaging materials

Claims may be submitted to the shipping carrier. Any replacement or credit is issued at our discretion and is not guaranteed.

Policy Acceptance

By placing an order with Mr. Sweets LLC, customers acknowledge and agree to this Shipping Policy.